Writing Topics: energy companies

fiona

Customer calling – is anybody listening?

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I tried a new way of getting help from my energy supplier this week, but ran into familiar hassles. I wanted to move from a standard tariff to a fixed tariff. Not so difficult, surely? I thought I’d try having a webchat. I found it a touch irritating that every other sentence was answered with […]

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rupert morris writer

The truth about complaint handling

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Can energy companies really improve their complaint handling? Currently, customers typically have to contact their supplier six times before their issue can be resolved. With Ofgem breathing down their necks, Energy UK, which represents the industry, insists: “Handling complaints well is a must. Suppliers are committed to improving and a programme of change is under […]

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