Writing Topics: Emails

Getting the tone right

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“It’s not what you say, it’s how you say it.” People often tell me they get stick from colleagues for emails that are seen as too short, too direct or too brusque.  I secretly cheer, but no, they want to know how to make them longer, softer, fluffier.  This is a tricky one.  However much […]

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False starts

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Have you noticed a new trend in the way people are beginning their work emails? “I hope you are well”, they write. Or, ominously, “I hope all is well”. Or anxiously, “I do hope this finds you well”. Well, it doesn’t. It finds me quite unwell. Why is the writer worrying about me? Do they […]

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