Writing Tips: Emails

fiona

Customer calling – is anybody listening?

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I tried a new way of getting help from my energy supplier this week, but ran into familiar hassles. I wanted to move from a standard tariff to a fixed tariff. Not so difficult, surely? I thought I’d try having a webchat. I found it a touch irritating that every other sentence was answered with […]

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Accuracy matters

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I came across this page: http://www.eusprig.org/horror-stories.htm the other day. It’s a long list of instances where mistakes caused by single keystrokes in spreadsheets have caused losses of millions of pounds or, in the case of the 2012 Olympics, the selling of 10,000 non-existent tickets. For anyone who wasn’t already convinced, this shows it’s worth having […]

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Getting the tone right

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“It’s not what you say, it’s how you say it.” People often tell me they get stick from colleagues for emails that are seen as too short, too direct or too brusque.  I secretly cheer, but no, they want to know how to make them longer, softer, fluffier.  This is a tricky one.  However much […]

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False starts

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Have you noticed a new trend in the way people are beginning their work emails? “I hope you are well”, they write. Or, ominously, “I hope all is well”. Or anxiously, “I do hope this finds you well”. Well, it doesn’t. It finds me quite unwell. Why is the writer worrying about me? Do they […]

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