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Sample training course

All our training is a mixture of guidance, discussion and practice in exercises that are based on participants' own work. The following is a sample course of three half-day workshops:

First session: mastering the basics

Theme Method Learning Points
Writing with purpose, considering the reader Guidance: do's and don'ts

Individual exercise: memo

Discussion
Ask yourself:
What is my purpose?
Who will read this?
Will they get the message?
Clearing obstacles to understanding Group exercise: re-writing sentences and paragraphs

Discussion
Avoid common pitfalls: waffle, jargon, stock phrases, vagueness
Grammar and punctuation
Guidance: points of grammar

Group exercise: changing the construction

Guidance: punctuation

Individual exercise: punctuation
Write simple sentences

Use more verbs, avoid abstract nouns and passive constructions

Punctuate for clarity

Second session: organising and presenting

Theme Method Learning points
Making it look easy to read Guidance: layout, listing

Discussion

Individual exercise: bullet points
Use white space

Guide the reader with headings

Use lists with care
Organising information to achieve your purpose Guidance: researching, planning, summarising

Discussion

Group exercise: brainstorm to create skeleton report
Read carefully

Group ideas together

Make a plan

Think of headings

Check for clarity and effectiveness
Editing for the reader's benefit

Checking for look and feel
Individual exercise: editing a report Take reader's perspective

Ensure they will get the right message

Third session: writing in different contexts

Theme Method Learning points
Reader awareness revisited Individual exercise: a difficult letter

Discussion
Address the reader's concerns

Be sensitive
Writing techniques: use of imagery, building expectation, shock tactics

Giving value
Group exercise: introductory paragraphs

Guidance: ingredients of good writing

Group exercise: avoiding vagueness
Paint pictures

Surprise the reader

Suggest but don't preach

Flatter - but subtly

Inform and enlighten
Dealing with the media Guidance: press releases

Individual exercise: writing a press release

Discussion
Give essential information

Don't overwrite

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"Everyone found
the workshop useful.
I'm already seeing a
change in our letters."

Jeff Hartley, Customer Relations Manager, RBS Group