RBS Group

Writing training and communications advice

We have worked for more than 10 years with the Royal Bank of Scotland Group, including NatWest, Coutts and Ulster Bank, running customer relations training courses for staff around the UK. Those who attend our courses range from newly hired staff to seasoned professional writers. We have also coached individuals.

Jeff Hartley, Head of Group Customer Relations at RBS said:

“Our customer relations staff have really enjoyed working with Clarity. Their writing has improved, but equally important, they’ve learnt to think about their work much more, to seek advice from colleagues, and to take pride in what they do. As a result, we’ve been getting a much better response from customers.”

More recently, we have been advising RBS Group Communications on their approach to investor relations, press releases and marketing copy. This includes providing support for the RBS Group CEO.

RBS Group